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Shipping Information

All orders can be sent to an alternative address.
Please find delivery working days & shipping charges below. Delivery times do not include the ‘making time’ of the tailor-made apparel for which customers should allow an additional 10-14 working days minimum. Delivery times also do not include lead time on out of stock items.

COUNTRY LOCATION DELIVERY days* SHIPPING CHARGE(USD)*
AUSTRALIA Western Australia 2-3 working days 25
Queensland 2-3 working days 25
New South Wales 2-3 working days 25
Tasmania 3-4 working days 25
Victoria 3-4 working days 25
Australian Capital
Territory
3-4 working days 25
Rest of Country 4-9 working days 25
EUROPE Main Cities 2-5 working days 30
Remote Areas 6-10 working days 30
CANADA 2-5 working days 30
CHINA/MACAU Mainland 2-5 working working days 10
Hong Kong 1-2 working working days 10
Macau 1-2 working working days 10
INDIA 3-7 working days 35
JAPAN Main Cities 2-3 working days 25
Rest of Country 3-9 working days 25
KOREA 2-4 working days 20
NEW ZEALAND All Areas 2-3 working days 25
New Zealand Islands Territories(Cook Islands) 3-8 working days 50
RUSSIA Main Cities 2-3 working days 45
Remote Areas 2-5 working days 45
SINGAPORE 1-2 working days 15
USA Except Hawaii 2-5 working days 30
Hawaii 5-12 working days 30
TAIWAN 1-2 working days 15

*On postal working working days at your destination
**For countries not in the table above, shipping charge is 50 USD. For more information, please contact info@nuancashmere.com.

Shipping charges are per address. Orders that qualify for free shipping as part of a promotional event will receive free shipping for all addresses.

If your delivery address is outside of Hong Kong, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

All orders will be shipped by EMS. Customers can track the location and status of their shipments; this can conveniently be done through the EMS delivery tracking system. Every shipment comes with delivery information and a unique reference or tracking number. The EMS delivery tracking system is accessed online so it can easily be used wherever there is a computer or mobile device and an internet connection. If something unexpected happens to the shipment, customers may apply for postage refunds for guaranteed shipments.