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Privacy Policy

1. PRIVACY COMMITMENT

NUAN Pty. Ltd. and NUAN Cashmere Ltd recognise the trust you are placing in us through your dealings with us. Our staff are employed on the basis that they will protect information about you. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

2. SCOPE OF OUR PRIVACY POLICY

Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services and members of the public. Our Privacy Policy applies to all of NUAN Pty. Ltd. and NUAN Cashmere Ltd.

3. DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

We may disclose information we hold to our directors, officers, employees and other associated companies within our corporate group for business purposes, marketing or re-marketing purposes or social media.
Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We will not sell or trade your personal information.

4. PROMOTIONAL COMMUNICATIONS

We want to communicate with you only if we have your permission. If you prefer not to receive promotional information from us, please let us know by unsubscribing.

5. PERSONAL INFORMATION ACCESS

You may review, change or delete personal information related to your use of our website.
We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information.

6. SECURITY

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.
We take website and credit card security very seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer and this is your responsibility to do so.

7. GENERAL

By using our website, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy without notice.
If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact us.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive a response from us within 3 business days.
Once you have submitted your complaint it will be assessed to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.